Disaster-recovery solutions require several complex, moving parts coordinated between your production site and the recovery site. Service-level agreements are ultimately the most accurate way to determine where responsibility is held for disaster-recovery process and execution. It’s important to have SLA documentation around these critical aspects of recovery so that customers have commitments from their vendor. It’s also important that a service provider’s agreements contain service-credit backed SLAs for additional accountability. When considering DRaaS vendors, ask your potential partner how far they are willing to go in protecting your business and your data, and if these promises will be reimbursable if not met. Bluelock‘s Brandon Jeffress reviews what is essential to be in an ironclad SLA.
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Source: NW Security 1